The XT Mobile Network refers to a 3G UMTS mobile network that is provided by Telecom New Zealand, which hypothetically operates on the WCDMA 2100 MHz & WCDMA 850 MHz frequencies. The network features ameliorated performance, improved worldwide roaming as well as a broader range of handsets which is better than the older Telecom CDMA network (Whitaker, Raisanen & Hurley, 2009).
Developments in the technology of radio network and over-the-air interfaces with fixed devices and networks have allowed for considerable performance advances in connectivity that is high-speed and wireless. Still the commercial premiums exist for offering mobile services, and a number of operators are actually investing in 3G mobile ability as the percentage of data services and voice minutes delivered throughout the mobile infrastructure carries on to increase. The XT Mobile Network was launched in New Zealand by Telecom in May 2009 comprising of a total service offering to both corporate and retail customers (Mathar & Niessen, 2010).
Questionnaires were administered to the employees working in the Headquarters of Telecom. Interviews were also used as a means of getting the necessary information to compare with the hypothesised answers. The respondents filled the questionnaires successively. Most of the respondents gave the required information as they were interviewed.
According to the research carried out concerning the launching of the XT Mobile Network, it was found that the network failed for the initial days of offering the connectivity services. This was because the network and its supporting operations were not at a position to manage the high levels of traffic that was experienced. In this case Telecom had known in advance about the tremendous traffic volumes even though it could not be able to manage them. It was found that the radio network controller was the weakest connection. In December 2009 to February 2010, the XT Mobile Network experienced a debased performance and failures. The malfunction of the Christchurch radio network controller resulted into a partial malfunction of the network in the southern part of New Zealand. It was found that the austereness of the failures counteracted confidence of the market regarding the network which its performance was to a greater extent improved following the resolution of a number of issues (Mathar & Niessen, 2010)..
It was found that the network’s initial configurations as well as some network build issues, resulted into coverage variability. It is apparent that, if the coverage and performance for any 3G network is to be maximised, uninterrupted network optimisation is needed. But because operational system and process maturity lacked, it was hard to address the coverage issues as soon as possible.
Through the research findings Telecom's XT Mobile Network was found to occupy a neighbouring frequency of the existing network that belongs to Vodafone, and in due case the Vodafone claimed that the XT Mobile Network transmissions were leaking into its network causing interference. Vodafone claimed to have discovered this kind of interference to its networks in January the year 2010, and from that time the company has suffered a lot owing to the fact that a considerable number of customers cancelled their subscriptions. Telecom released a review on Ministry of Economic Development into the matter to show that Telecom was not going against the Radio Communications Act since it did not particularly involve telcos to make sure that all of their transmissions stayed firmly within their allowed frequencies. On the other hand, Telecom said that interpretations of the Act in the other way round as the Vodafone could have done, were possible (Mathar & Niessen, 2010).
Vodafone wanted an injunction for Telecom to completely stop transmitting on its XT Mobile Network- - basically switching it off - and also interest, costs and damages. Because of this the injunction was to keep Telecom's XT Mobile Network offline until the time when Telecom could take a step towards fixing the problems of interference to Vodafone’s satisfaction. Telecom said that Vodafone was seeking to shut down fair competition by attempting to pretend that it possessed intellectual property rights regarding telecommunications within New Zealand. From the findings, a conclusion was drawn between the two companies concerning increasing the filtering of the network, but they did not state who was to pay the bill (Whitaker, Raisanen & Hurley, 2009).
It has been found that Telecom compensated the affected customers for the problems they caused them regarding the failure of the network at initial stages of launching. The compensation amounted to five million dollars. Telecom was found to have added twenty seven new mobile sites as well one hundred and fifteen tower mounted amplifiers. These amplifiers were meant to bring the networks up to capacity. Apparently various errors were made but it has been seen that XT is basically sound; evidencing that Telecom is on the right track currently.
Considerable advancement in improving the reliability and robustness of XT Mobile Network has to be put in place. The basic problem was regarding the network and its operational processes not capable of adapting quickly enough in the time of the company’s aspirational launch programme. Telecom has to put many amplifiers for its TX Mobile Network so that the network can be brought up to capacity. It was found that the network’s initial configurations as well as some network build issues, resulted into coverage variability. It is apparent that, if the coverage and performance for any 3G network is to be maximised, uninterrupted network optimisation is needed.
Even though Telecom’s XT Mobile Network has faced many problems following its launch, it is currently providing world-class services which have helped to encourage more competitive offers, especially from Vodafone, which is the main competitor. Telecom is extremely well-positioned by its considerable investment in the XT Mobile Network to offer customers with the devices, choice and services they require in mobile technology. Telecom was found to have added twenty seven new mobile sites as well one hundred and fifteen tower mounted amplifiers. These amplifiers were meant to bring the networks up to capacity.